Using the product key provided by a school or company For example, you can’t use a Microsoft Word product key to install Microsoft Office Home and Student. Office product keys aren’t interchangeable between Office suites and individual programs. Using the product key from an individual program to install a suite For example, you can’t use a Microsoft Office Home and Student 2007 product key if you’re trying to install Microsoft Office Home and Student 2010. Office product keys aren’t interchangeable between Office versions. Using the product key from an earlier version of Office Check the sticker for a product name to make sure it’s for the Office product you’re trying to install. These product keys are normally for Microsoft Windows. Using the product key from a sticker on a PC Here are some common things that can happen: If you own multiple Microsoft products, it’s easy to confuse the keys and use the wrong one. Most Microsoft products use a 25-character product key. For example, the product key may have been mistyped or a product key for a different product might have been used.Īre you entering a product key for another Microsoft product? There are several reasons why you might get an error after entering a product key. Note that this product key won't match the product key shown in My Office Account. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office). Go to In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.Īfter you sign in, select your name in the upper right-hand corner, and then select Order History. Here's how to view your product key in the Microsoft Store: Select Find my product key and enter the information requested to download software or get your product key. Go the Digital River download information page. Here's how to view your product key if you purchased Office from Digital River: If you can’t find the email receipt, you may be able to retrieve the information contained in the email by using the Order History link for the store you made the purchase from: If you have multiple email accounts, check the email account that you provided when you purchased Office 2010 online. Try searching your email for the word “Microsoft” or the name of the company where you bought Office. Try the following to find this confirmation email:Ĭheck your spam, bulk, or junk mail folders for the email. Your options to upgrade will depend if you're using Office 2010 at home or if your version of Office 2010 is managed by the IT department at your work or school.If you purchased and downloaded Office from an online store, the product key should be in your email receipt. You'll no longer be able to download Office 2010 from the Microsoft web site. No further updates to support content will be provided and most online help content will be retired. You'll no longer receive phone or chat technical support. You'll no longer receive Office 2010 software updates from Microsoft Update. This includes security updates which can help protect your PC from harmful viruses, spyware, and other malicious software. Microsoft will no longer provide technical support, bug fixes, or security fixes for Office 2010 vulnerabilities which may be subsequently reported or discovered. What end of support means for you after October 13, 2020 Tip: Not sure what version of Office you have? See Find details for other versions of Office to help you determine what version you're currently running.
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